Frequently Asked Questions

To check the status of your order;

- After logging in as a member, click on the 'My Account' icon in the top right corner of the home page; from the "My Orders" section,

- Click on the "Where is My Cargo" button on the home page,

- When your order is delivered to the shipping company, you can find out by contacting the relevant shipping company with your "Shipping Tracking Code" included in the email and SMS notifications sent to you or by visiting their website...

If you are a Ladrans customer, you are valuable because the satisfaction and expectations of our customers are important to us. Therefore, you have a guarantee of free exchange and return. If for any reason you are not satisfied with your order, you can return the product or products you purchased in their original packaging, unused, and with tags still attached within 3 days from the date you received them for an exchange.

You can initiate your return process by logging into your account and accessing the relevant order from the "My Return Requests" section or by visiting "Easy Return" on our homepage. You can send your cargo for free using the return code you receive from this page for return transactions. If you wish to send your exchange or return cargo with another shipping company, please remember that the shipping cost will be your responsibility.

Exchange and return transactions for orders placed from abroad are your responsibility.

Exchange and return processes cannot be performed for products whose tags have been removed, used, or damaged in a way that they cannot be resold.
 

Exchange & Return Information
✔️ The exchange period for our products is 3 days.
✔️ During promotional periods, coupon assignments can be made, if deemed appropriate upon request.

As Ladrans company, it is our company policy that we do not have the option of cash on delivery for shopping. Instead, you can use bank transfer or credit/debit card options from our website.

If you forget your password, you can click on the "Forgot Password" link on the "Member Login" page. After entering your email address associated with your account and filling out the security box, you can request your password again.

You can visit the "My Account" page to update your membership information.

The shipping fee for your order may vary depending on the country of shipment you have selected and the shipping company you have chosen. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.

If all the products in your orders are eligible for fast shipping, we prepare your orders to be delivered to the relevant shipping company within 24 hours. In case there are products that need to be sourced for your order, the time it takes to ship may vary. You can see the estimated delivery dates of the products on the product detail page after selecting the size.

Every day, new products arrive at our company, and the stocks of products that are running out and in demand are also being replenished. If you like a product but couldn't place an order because there is insufficient stock, you can use our "Notify Me When Available" feature on the product detail page to be informed when the product is back in stock. For more new products and replenished stocks, you can visit our online store more frequently.

No, the amount you paid for the products you returned will be refunded to you when you shop from our site. There will be no deduction from the refund amount of the products you purchased.

Shipping fees are the transportation cost of the order you have placed, so there is no additional charge for delivery to your door or picking up from the branch.

As a company, we attach great importance to having all the products you see on our website also available in our store. Please contact our WhatsApp information line before physically visiting our store.

Stock revision cannot be made for the products you have added to your cart. There is a possibility of depletion unless you purchase the product you have added to your cart.

You can place an order without becoming a member. To do this, add the products you want to buy to your cart from the product pages, and simply click on "Proceed to Order" at the checkout step. Just click on "Continue Without Becoming a Member". You can track the information regarding the order you placed without becoming a member through the email address and mobile phone number you provided during the order. We recommend you to become a member in order to access the information about your orders.

Ladrans always strives to provide a flawless and 100% secure shopping experience, but sometimes you may encounter some technical errors while completing your purchase. In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach out to us via our contact page.

You can easily place an order by following the steps below.

1- Browse through the collections and products carefully prepared for you, including the newly added products on our homepage.

2- Select the products you want to purchase and click the 'Add to Cart' button by selecting the appropriate sizes. (For selecting the right size for you, you can use the 'Size Chart' section on the product detail page.)

3- After adding the products to your cart, click on the "My Cart" icon located at the top right corner of the screen.

4- Click the "Buy Securely" button to proceed.

5- Fill out the shipping address area in detail and accurately. Choose your preferred payment method. Fill in the necessary information and click the "Complete Order" button. The process is complete; your order has been placed! Enjoy your purchase :)
 

 

If you do not have a product in your basket with installment restrictions or prohibitions, you can use installments in your shopping. The installment options we offer on our website are 2, 3, 6, 9, 12.

You can contact the shipping company with your tracking number and specify that you would like to pick up your package from the branch.

Cargo companies deliver on weekdays between 09:00-18:00, and on Saturdays between 09:00-13:00. There is no delivery on Sundays and public holidays. Delivery days and hours may vary for Same Day Delivery or Courier Delivery options.